Venue Operations

The condition of the facility sets the tone for the guest’s experiences. Effective maintenance and custodial programs are the result of long range planning, budgeting and training. As such, VenuWorks maintains operating procedures to keep our venues clean and well-maintained, presenting a welcoming atmosphere for all clients and patrons to visit. Whether hosting a concert, a music recital, a consumer show, or a conference, we owe each guest our best effort to meet their needs, cater to their concerns, and encourage them to return again and again.

The attention provided by VenuWorks to the maintenance of all of facilities has been recognized within the industry as recipients of the Prime Site Award of Excellence from the Facilities Media Group for Venue Excellence. Our corporate team works closely with the location maintenance and operations staff to ensure that a comprehensive plan is in place and rigorously followed to care for each venue’s assets; infrastructure, FF&E, facility systems, rolling stock and production equipment following all necessary safety precautions.

VenuWorks makes extensive use of computerized maintenance and custodial management systems. When applicable, these systems are installed to improve managerial information and facilitate decision making. In addition to supporting existing systems, we create new systems for performance measurement. We implement computerized systems for budgeting, maintenance scheduling, energy management, and benchmarking.

VenuWorks provides:

  • Facility Benchmarking—assess staffing, purchased services, supplies, and utilities.
  • Equipment Database—Maintaining information on more than 1.5 million pieces of electromechanical equipment.
  • Life-cycle Analysis—Aiding in cost analysis by providing repair history to help determine whether to repair or replace current equipment.
  • Equipment Audit Program—in order to build a database that enables systematic anticipation of scheduled maintenance requests and providing information for warranty protection and replacement assessment.
  • Tracking Capabilities—Tracking people, training, maintenance schedules, and major and minor projects.
  • Customer Satisfaction Audit—Assessing customer satisfaction and providing a benchmark for evaluating future satisfaction scores.
  • Formalized Maintenance Summaries—accurately determining both long- and short-term maintenance needs, and generating inspection forms and procedures.

Safety & Security

VenuWorks is committed to protecting lives and minimizing risk at each of our facilities. VenuWorks employees are trained in preventative measures designed to minimize risk of injury or damage from internal and external conditions or actions. To minimize risk and to protect our employees, patrons and venues, each employee (regardless of their position or department) is trained to be aware of their surroundings and to respond appropriately to hazards or hazardous behavior. Our risk management partner, Holmes Murphy, along with our liability insurance company, conduct annual safety assessments for each of our venues.

VenuWorks is firmly committed to providing a safe working environment for every employee at the venues we manage. Vice President for Risk Management, John Siehl, leads the initiative to create safe and secure facilities. Siehl’s background includes involvement in the International Association of Venue Managers (IAVM) Academy for Venue Safety and Security (AVSS) since its inception following the tragedy of September 11, 2001, ultimately becoming the Chair of the Academy. He also is an instructor at IAVM’s Venue Management School (VMS). His involvement over the past decade includes integrating Crowd Management into the safety curriculum of the school.

John Siehl has led the initiative to integrate a team approach to safety and security for VenuWorks facilities. VenuSafe was conceived and brought into fruition to ensure the education, risk analysis and mitigation, OSHA compliance, and safety and security measures for events in all facilities. VenuSafe has instituted a Corporate Safety Committee responsible for the oversite of venue safety and to provide direction to individual account safety committees in all account locations. The location Safety Committees are responsible for carrying out initiatives from the Corporate Committee, and monitoring local risk analysis to comply with OSHA and insured liability risk mitigation.